Frequently asked questions

Every order is dispatched from our Bandra studio within 48 hours. The moment it leaves, you get an email and an SMS with the courier name — usually Delhivery or Blue Dart — and a tracking number. Tap the link in that message for live status. If 72 hours have passed with no tracking update, call us on +91 98765 43210 and we will chase it for you.

Yes, as long as the parcel has not been packed. Message us on WhatsApp or call within 12 hours of ordering and we can change the size, swap a colour, edit the delivery address or cancel outright with a full refund. Once you receive the dispatch SMS the parcel is already with the courier, and you would need to use our 7-day return instead.

No. You can check out as a guest with just a name, phone number and address. Your cart and wishlist are saved on this device automatically, so you can come back to them later without signing in.

Often, yes. Because we cut in small batches of 60 to 120 pieces, popular sizes disappear quickly. Email hello@avfashion.com with the style name and size and we will tell you whether it is returning. Restocks usually take three to four weeks.

Shipping is free on every order above ₹999. Below that we charge a flat ₹79 anywhere in India, shown clearly in your cart before you pay. There are no surprise handling or fuel charges added later.

We dispatch within 48 hours. After that, expect 2 to 4 working days for Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune and Kolkata, and 4 to 7 working days for the rest of India. North-east states, Andaman & Nicobar and remote hill pin codes can take up to 10 days. Orders placed on Sunday are dispatched on Monday.

We deliver to more than 19,000 pin codes across India. International shipping is not live yet, but if you want a gift sent to a family member overseas, write to us and we will arrange a courier quote by email before you pay anything.

For naming ceremonies, first birthdays and baby showers, tell us the date in the order notes or on WhatsApp. If the timeline is tight we will move your parcel to a priority courier at no extra cost where the pin code allows it, and confirm the expected date with you the same day.

You have 7 days from delivery to return or exchange anything, no questions asked. The piece should be unworn and unwashed with its tags on. For hygiene reasons we cannot take back mittens, caps, socks or innerwear once the pack is opened. Your first size exchange on any order is free.

Send your order number and a photo to hello@avfashion.com or on WhatsApp. We schedule a reverse pickup within 48 hours across 18,000+ pin codes at no charge. If your area is not serviceable, courier it back and we reimburse up to ₹120 against the receipt.

Once the parcel reaches our studio we check it the same day and start the refund within 5 working days. UPI and wallet refunds usually land in 24 to 48 hours; cards and net banking take 5 to 7 working days depending on your bank. For cash-on-delivery orders we refund by UPI or bank transfer to the details you share.

Send us a photo of the parcel and the item within 48 hours of delivery. Damaged, defective or missing pieces are replaced immediately at our cost — you do not need to wait for a pickup, and we dispatch the replacement as soon as we see the photo.

Every product page carries a size chart based on age, height and weight — weight is the most reliable of the three. Our fits are true to size with a little growing room in the length. If your baby is between two sizes, or you are buying for a few months ahead, take the larger one.

Mostly combed cotton, double-gauze muslin and bamboo-cotton blends, all from OEKO-TEX STANDARD 100 certified mills — tested for over 350 harmful substances. Everything sized 0 to 18 months uses flat-lock seams, printed or covered labels, nickel-free snaps and no loose embellishment.

Machine wash cold on a gentle cycle with a mild, fragrance-free detergent, turn prints inside out and dry in the shade. Skip bleach and fabric softener — softener coats the fibres and takes away the absorbency that makes muslin so good in Indian summers. Tulle and party wear are best hand-washed.

Yes, and it is free. Every gift set ships hand-wrapped in recycled tissue inside a plastic-free box. Tell us the message in your order notes or on WhatsApp and we will write it on a card by hand. We also leave the price off the invoice slip when a parcel is going to someone else.

UPI (GPay, PhonePe, Paytm, BHIM), all Visa, Mastercard and RuPay debit and credit cards, net banking from 58 banks, popular wallets, and cash on delivery. Payments run over an encrypted PCI-DSS compliant gateway and we never see or store your card details.

Yes, on orders up to ₹5,000, with a ₹49 handling fee that covers the courier's collection charge. COD is unavailable on a small number of remote pin codes; the checkout will tell you if yours is one of them. Prepaid orders skip the fee entirely.

Every price on the site already includes GST — what you see is what you pay. A GST invoice travels inside the parcel and a copy is emailed to you on dispatch. Need the invoice raised against a company GSTIN? Send it to us within 24 hours of ordering.

Do not pay again. Failed transactions are auto-reversed by the gateway within 3 to 5 working days. Send us the transaction reference and we will follow up with the bank in parallel, and hold your size aside in the meantime so you do not lose it.